lexi
2 Reviews
Really bad experience
Despite the glowing reviews, our experience at Dental Cosmetics Costa Rica was a nightmare. After receiving 3 implants from Dr. Fernandez and 17 crowns from Dr. Mora, 2 implants failed (they were drilled down too deep and compressed my trigeminal nerve which was truly the worst pain I’ve ever experienced) and 12 crowns were improperly done, leading to constant tooth and gum pain and tens of thousands of dollars in additional expenses to correct these problems. We had made a second trip back to Costa Rica just 2 weeks after so the doctors could correct the issues, but the problems were only partially addressed, and I left in barely better shape. Additionally, despite expressing many times how much pain I was in, my concerns were repeatedly dismissed and I kept being told that I’m “very sensitive.” (I’ve had tons of previous dental work including an implant, 8 crowns, extractions, you name it – and never had issues with pain.) We’ve since made multiple attempts to resolve this with the clinic, providing ample evidence and asking for at least 75% of our investment to be refunded. No apology or genuine concern was showed by either of the doctors. They told us we would have to foot the bill to return a third time to their clinic if we wanted any of their help to try and fix the issues. And they’ve since ignored our last message (which I’ll admit was a rather surly message). Any trust we had in these doctors is absolutely gone, and we are left now having to bear the weight of the extraordinary financial burden for the problems they caused. A couple side notes – 1. The clinic’s nurses, US liaison, and receptionist are all wonderful. 2. I’ve never written a bad review before. I understand things don’t always go to plan, and don’t prefer to blast someone publicly. But this situation has been incredibly costly and unfair, and the doctors had multiple opportunities to correct things but did not.
